Our client is a leader in the development of enterprise data management and analysis software. They design and develop a sophisticated suite of products that provide clients with powerful capabilities for data collection, process automation and business intelligence through web based analytical tools, services and dashboards.
In this role you will be working with our customers and helping them isolate their issues and determine how best to resolve them as quickly as possible. To do this you’ll need a methodical approach, creative problem-solving skills and a calm, helpful and inquisitive nature.
Provide customer-facing support
Perform initial investigation
Assess impact and urgency of the incident
Fulfill customers’ service request
Understand and log problems reported by customers
Escalate and describe the problem and initial findings to internal Subject Matter Expert team
Perform system health checks and testing
Assist in application installations and upgrades in production environments
Create and update software installations
Update or create new knowledgebase documents or user manuals
Provide interim solutions until a permanent one can be found
Assist in the training, development and mentorship of new team members
Bachelor’s Degree or equivalent education program with focus in Computer Sciences or related field
2+ years’ experience working in technical support role
Strong troubleshooting and analytical skills
Strong verbal and written communication skills
Solid computer skills including but not limited to: spreadsheet software, database, networking, etc.
Be a self-starter able to work in a fast-paced, challenging environment
Can work independently without supervision
If you feel that you’re a strong fit for the role, please apply via the button to the top right. Thank you!